Designed to streamline and automate sales, marketing, and other service processes for businesses of all sizes.
Creatio offers a wide range of functionalities and features to help organizations effectively manage their customer relationships.
Some key features include:
Contact and lead management: allows businesses to track and manage contacts and leads, including their contact information, interactions, and conversion progress.
Sales automation: provides tools to manage the entire sales cycle, including opportunity management, quote and order management, contract management, and forecasting. Sales automation features help streamline sales processes and improve sales team performance.
Marketing automation: enables businesses to plan, execute, and track marketing campaigns across multiple channels. It includes tools for email marketing, event management, and result analysis. Marketing automation helps optimize marketing activities and improve return on investment.
Optimize communication across all channels to drive lead generation and customer retention.
By building a 360° view of your customers, you can gather data from all touchpoints to develop a holistic understanding of their preferences and needs. Use this comprehensive view to create more targeted communications for them.
You can also create target segments in seconds. Use no-code tools to create segmented audiences based on various sociodemographic and behavioral data.
Complete Sales Cycles
This CRM provides tools to efficiently manage a sales cycle from lead generation and nurturing to successful deal closure.
Utilize Creatio's scoring tools for opportunity management by focusing on the most attractive leads and promising opportunities. Automate both long and short B2B and B2C sales cycles using integrated best practice sales processes or create customized new ones with efficient low-code tools.
Sales and Operations Performance
Take advantage of Creatio's intelligent goal setting, forecasting, and analysis features that allow you to view up-to-date sales metrics from overall company-wide indicators to individuals metrics.
Intelligent Service Management Platform
Creatio's CRM allows you to know everything about your customers and collaborate with them at every touchpoint in the service cycle, unifying all communication channels in a single environment to deliver a seamless end-user experience.
Simplify all contact center processes using low-code capabilities and intelligent tools for case management and agent desktop.
Create an Enterprise-Level Service based on ITIL
Leverage Creatio's effective tools to enhance ITSM and automate core processes, including changes, incidents, problems, service levels, and configuration management
Artificial Intelligence Tools and User Experience
Increase service efficiency using process centric UX and integrated intelligence to simplify case classification and routing. This will enable service agents to focus on case resolution by highlighting the next essential steps.
Not sure where to start?
Contact our experts to learn how you can create enterprise-level multi-experience applications and processes.
